Delivery & returns

When will it arrive?

We aim to send your order within 1–2 working days. Most orders arrive within 3–7 working days of ordering.

These are estimates rather than promises. Couriers, like dogs, don't always come when called.

We'll email you a tracking link when your order is on its way. You can also use our tracking page.

Bigger orders sometimes come in more than one parcel, so don't panic if only part turns up.

What does delivery cost?

• Tracked delivery: £3.99
• Free when your basket comes to over £40 after any discounts

We deliver to England, Scotland and Wales. Sorry, we can't deliver to Northern Ireland, the Isle of Man, the Channel Islands or outside the UK yet.

Where's my parcel?

Check your tracking link first. If your parcel is late, or marked as delivered but nowhere to be seen (worth a quick look behind the bins), get in touch.

Your order is our responsibility until it reaches you, so we'll sort it out.

Changed your mind?

It happens. Some dogs have strong opinions about new things. You have 30 days from delivery to return unwanted items for a refund.

1. Email hello@puddlebury.co.uk within 30 days of delivery, with your order number and what you're sending back.
2. Post it to Puddlebury Returns, 698 Harvey Rd, Derby, DE24 0EG within 14 days of emailing us. It's a UK address, so nothing goes abroad.
3. Keep your proof of postage.

You pay the return postage. We'll refund your original payment method within 14 days of receiving the item or your proof of postage, whichever comes first.

If you cancel your whole order within 14 days of delivery, we'll refund the delivery charge too.

One small favour: please check things over as you would in a shop. If a towel or boot liner has clearly been on a few muddy walks, we may reduce your refund. We know mud is the whole point. We just can't sell it again.

Faulty or wrong item?

Sorry about that. Email us with your order number and, if you can, a photo. We'll put it right, and if we need the item back, we'll pay the return postage.

Tell us within 30 days of delivery and you can have a full refund. After that, you can ask for a repair or replacement, and you still have rights if that doesn't fix it.

The small print

Our returns window comes on top of your legal rights, not instead of them. Full details are in our shipping policy and returns and refunds policy.

Any other questions? Try the FAQ or contact us. And before you order a boot liner, the size guide could save you a trip to the post office.